On 6 December 2021, the Divisional Court confirmed that in order to operate lawfully under the Private Hire Vehicles (London) Act 1998, a licensed PHV operator who accepts a booking from a passenger is required to enter into a contractual obligation with the passenger to provide the journey which is the subject of the booking. We fully comply and undertake to enter into this contractual obligation of the said booking.

Please be aware there is a full cancellation charge if you cancel your booking within the 24 hour notice period!

Our normal hours are Monday to Friday 7am to 7pm – there is a minimum charge of £150 plus vat outside these hours. If you are arriving on a flight we will take into consideration the actual landing time as opposed to the scheduled arrival time unless told otherwise. We try to be as flexible as possible if you need a trip outside our usual hours so please do not hesitate to ask!

Waiting time is £1 per minute after 10 minutes and includes the first 10 minutes lapsed. If your delay impacts on another passenger we may need to cancel and rebook.

Waiting time meeting passengers at an Airport is charged 35 minutes after the flight lands.

We will make sure to keep an eye on flight delays/amendments etc and will try but can’t always guarantee that we will have the capacity to accommodate. Anything over an hour delay may be subject to a full cancellation charge.

Although we are able to carry luggage there are some things which just won’t fit. If you are in any doubt whether your luggage will fit on a Limobike then give us a call or email a picture and we will let you know! Heavier luggage will need to be pre checked as well!

Journey times in London can vary a lot at different times so please ask if you are unsure as we are very happy to help with timings to save any confusion with Google maps and their somewhat idiosyncratic London journey time estimates!

Payment Terms

Payment is due within 30 days of the invoice date. Accepted payment methods include bank transfer and credit card.

Late Payment Interest

Overdue invoices will incur interest at a rate of 5% above the Bank of England base rate, calculated daily from the due date until payment is received in full.

Late Payment Fees

An additional late fee may be applied to accounts remaining unpaid after 30 days.

Final Demand Notice

If payment is not received after the final demand notice, further action may be taken, including referral to a debt collection agency.

Debt Collection

Unpaid accounts may be referred to a third-party debt collection agency, with any associated fees added to the outstanding balance.

Dispute Resolution

If you have a dispute regarding any invoice, please contact us within 14 days of receipt. While disputes are resolved, undisputed amounts remain due by the original due date. Termination of Service for Non-Payment – Services may be suspended or terminated if payment is not received within 30 days of the due date.”Governing Law “These terms are governed by the laws of the UK, and any disputes will be handled within its jurisdiction.

We are happy to take reasonably sized luggage but cannot accept responsibility for loss or damage.

Credit notes must be redeemed within 12 months from the date of issuance. After 12 months, any unused balance on the credit note will expire and cannot be redeemed or reinstated. They cannot be exchanged for cash.

By booking a Limobike service, you agree that you are personally responsible for full payment of the fare, regardless of whether you claim that a third party will cover the cost. The person making the booking is liable for all charges incurred, including any applicable fees.

If payment is not received, we reserve the right to take action to recover the outstanding amount from the individual or entity that made the booking. Failure to pay may result in legal action or referral to a debt collection agency.

No exceptions will be made unless expressly agreed in writing by Limobike prior to the booking.

Overpayments & Credit Balances Policy

1. Retention of Overpayments

If an overpayment is made on an account, the excess amount will be retained as a credit balance.

This credit balance may be used towards future bookings or services with the Company.

2. Use of Credit

Any retained credit must be used within 24 months from the date of the overpayment.

3. Expiry of Unused Credit

If a credit balance remains unused after 24 months from the date of overpayment, it will be deemed forfeited.

No refunds or cash redemptions will be provided for unused credit balances after the expiration period.

4. Non-Refundability

By making a payment, the customer acknowledges and agrees to these terms regarding the retention and expiration of overpayments.

If a customer wishes to request a refund for an overpayment they must do so in writing.

Refunds, if granted, will be processed at the Company’s discretion and may be subject to administrative fees.

5. Compliance with UK Law

This policy complies with the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977 to ensure fairness and transparency.

The Company reserves the right to amend this policy as required by changes in legal or business requirements, with updated terms made available to customers.

For any questions or clarifications regarding this policy, please contact our accounts department at 0203 176 4441.